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Reality Based Group mystery shopper program for businesses framework and application

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The Reality Based Group resource outlines a structured mystery shopper program for businesses, focusing on collecting measurable performance data through real customer interactions. It highlights methods for identifying behavior standards, setting expectations, and evaluating execution across service touchpoints. The guide explains how companies can define goals, build tailored scorec... https://www.realitybasedgroup.com/wp-content/uploads/2016/07/MysteryShoppingQuickStartEbook.pdf

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